Privacy Policy
FamSAFE360 stands as a prominent provider of digital security solutions for consumers. Within this Privacy Policy, we outline the procedures and protocols for handling the data entrusted to FamSAFE360 in connection with your utilization of our products, services, and website linked to this policy. Emphasizing information security and privacy is fundamental to FamSAFE360's core values. Consequently, we find it crucial to offer transparency regarding the management of your personal data.
Throughout this policy, the term "personal data" is utilized to denote information associated with an identified or identifiable person.
Privacy Policy Scope
How FamSAFE360 handles your personal data depends on our relationship with you.
Customers
If you are an individual customer, FamSAFE360 is the controller of your personal data and manages it according to the terms of this Privacy Policy. We want to ensure that such customers understand how we use their personal data in a fair and legal manner.
1. What Information Do We Collect About You?
In this section, we outline the various types of personal data gathered from and related to you.
1.1 Personal data provided by you
We, along with our service providers, require the collection of specific personal data to deliver our services, address your requests, and manage your account. In cases where service components extend beyond the core offering, we present clear choices for you to determine whether you want these additional functionalities.
(1) Account information. Certain services necessitate or allow you to establish an account for access. During the registration process, we may gather personal data, including your name, username, email address, password, and other relevant information. In some cases, we may also request your Social Security Number.
(2) Billing and payment details. When purchasing a service, you may be required to provide FamSAFE360 with specific information, including billing name, billing contact details (and email addresses), and payment instrument details.
(3) Identity verification details. Some services offered by FamSAFE360 may necessitate identity verification during account creation. FamSAFE360 may collect personal data for this purpose, such as email addresses, date of birth, or phone numbers.Communications and submissions. You have the option to share personal data with FamSAFE360 during communication (e.g., via email, phone, or chat for support or inquiries about services). This includes interactions such as filling out online forms, responding to surveys, providing feedback, joining newsletter, and related information for services to share experiences, discuss technical issues, or submit information through FamSAFE360's services.
(4) FamSAFE360 allows you to upload documents and files to their services that are stored on your device.
FamSAFE360 strictly enforces a no-recording policy during all sessions, including voice and video communications. We expect clients to adhere to the same policy for their own safety and protection. This measure is implemented to safeguard the confidentiality of sensitive information exchanged during consultations and to ensure the privacy of all parties involved. This policy is included as part of our dedication to maintaining the highest standards of confidentiality and security for our clients.
Please note that any information shared with FamSAFE360 is solely used to provide our services and is not shared with third parties. We do not store any user information nor sell any data, reinforcing our commitment to the privacy and trust of our clients.
1.2 Information Automatically Collected During Service Usage
To consistently improve service quality, FamSAFE360 automatically collects personal data related to your service usage, aiming to identify issues and explore opportunities for enhancement. Some of this personal data is obtained through the utilization of cookies and web beacons.
(1) Usage Information. We gather data on how you interact with our services, including usage frequency, bandwidth consumption, and the timing and duration of service utilization.
(2) Device Information. Information is collected from the device you use to access our services, covering details about browsers for using FamSAFE360’s website. This may include device identifiers, browser types, device types and settings, operating system versions, mobile and wireless network information (such as internet service provider name, carrier name, and signal strength), and application version numbers.
(3) Diagnostic Information. Details about the nature of requests made to our servers, including the requested content, information about the device and app used, timestamps, and referring URLs, may be collected.
(4) Location Information. Unless explicitly stated otherwise, FamSAFE360 does not collect location information based on your device’s GPS or other sensor data.
We do not store any user information nor sell any data, reinforcing our commitment to the privacy and trust of our clients.
1.3 Third-Party Accounts
Certain services may enable you to register an account using third-party credentials (e.g., Google or Microsoft account), and in some instances, you may link third-party accounts like your bank or social media accounts with us. If you choose to do so, the third party may share certain information about you with FamSAFE360. You may have control over the information they share through your privacy settings for that third-party account.
1.4 Business Customers
Organizations utilizing our business and corporate products may provide personal data to facilitate account management and invite individuals to use those products. Processing of such personal data is conducted at the direction of these business customers. 2. How We Utilize Your Personal DataFamSAFE360 employs your information for the purposes outlined below. To ensure that your personal data is used solely for disclosed purposes, FamSAFE360 incorporates internal risk management functions and implements appropriate measures to safeguard your information.
2.1 To provide, maintain, troubleshoot, and support our services.
FamSAFE360 utilizes your personal data for this purpose based on the necessity to fulfill contractual obligations. Examples include using information about your service usage to provide services in accordance with your subscribed plan, evaluating potential security threats through threat and device information, and employing usage information to troubleshoot reported problems and ensure the proper functioning of our services.
2.2 For billing and payment purposes
FamSAFE360 employs your information to conduct billing administration activities and process payments, essential for fulfilling contractual obligations.
2.3 To communicate with users and prospective users
FamSAFE360 utilizes your personal data to communicate with you through email, SMS, push notifications, or other messaging regarding services or relevant updates. This includes responding to your requests and sending information and updates about services. This communication is conducted to fulfill our contract with you, based on your consent, or as part of our legitimate interest in providing information about our services.
2.4 To improve our services
FamSAFE360 aims to provide the best services and user experiences, with a legitimate interest in continually enhancing and optimizing services. Personal data is used to ensure effective service delivery and communication with you.
Examples of using personal data for this purpose include:
1 Notifying you about changes to terms or the Privacy Policy;
2 Enabling participation in interactive features of services
3 Analyzing certain usage, device, and diagnostic information to understand aggregated usage trends and user engagement;
4Using device and threat information for spam, scam, threat, fraud, and other research to enhance detection capabilities;
5 Reviewing customer feedback to understand areas for improvement;
Our website is not ad-supported, and we do not share personal data from our website with third-party advertising services.
2.5 To prevent harm or liability
FamSAFE360 may use information for security purposes, such as investigating security issues, monitoring and preventing fraud, and preventing abuse. This is done to comply with legal obligations, protect an individual’s vital interests, or due to a legitimate interest in preventing harm or liability to FamSAFE360 and its users. For example, account, usage, and device information may be used to identify abusive or unauthorized activity in connection with our services.
2.6 For legal compliance,
FamSAFE360 internally uses your information as required by applicable law, legal processes, or regulations. Your information is also used to enforce legal rights and resolve disputes and complaints.
2.7 REMOTE SUPPORT AND DEVICE USAGE
FamSAFE360 or its duly authorized support representatives may need to access your account information to troubleshoot, debug, and offer support and solutions. Remote access may be enabled by the user via the App. If you make a support request and wish to limit access for the Services in your account, please state those limitations at the time of your request.
In cases where clients lack a secure laptop or computer, FamSAFE360 may offer the option of remote device usage. By choosing this, clients agree to our Privacy Policy, granting limited use of our devices for the specified purpose. To provide effective assistance, clients must provide necessary data outlined in our Privacy Policy, crucial for support and protection.
Our commitment to privacy ensures we do not store or sell personal data when using our devices. By utilizing our devices, you grant FamSAFE360 permission to access and manage necessary data for service provision, including system logs and diagnostic information. FamSAFE360 is not liable for any loss, damage, or data breach during device use, a limitation acknowledged by users.
3. Who Do We Share Your Information With and Why?
At FamSAFE360, we prioritize your privacy. We do not sell or share your personal data with any third parties, and we do not use it for advertising purposes.
3.1 In General
FamSAFE360 may disclose your information in the following circumstances:
3.1.1 In accordance with your instructions or consent. For instance, some services may enable you to register an account using a third-party account (such as a Google or Microsoft account), and if you choose to do so, we will share information with the third-party account provider.
3.1.2 To your business organization (for our business services). If a business customer is providing you with access to our services through a business account, others in that organization may be able to view and manage your basic account details and the information associated with your account (such as an administrator). It's important to note that we do not share information inside your account, such as bank account details, credit scores, etc.
3.1.3 For collaborating with others. Some services may offer ways for different FamSAFE360 users to interact or collaborate with each other (e.g., family plans). Your information will be shared in connection with those activities if you choose to engage in them.
3.1.4 To comply with the legal process and the law. We may share your information if we are required to do so by applicable law; to comply with our legal obligations; to comply with legal processes; and to respond to valid law enforcement requests relating to a criminal investigation or alleged or suspected illegal activity that may expose FamSAFE360, you, or any of our other users to legal liability. If we share your information for these purposes, we limit the information shared to what is legally necessary and challenge information requests that we believe are unlawful, overbroad, or otherwise invalid.
3.1.5 To enforce our rights and prevent fraud and abuse. We may share limited amounts of your information to enforce and administer our agreements with customers and users and to respond to claims asserted against FamSAFE360. We may also share your information to protect against fraud and abuse against FamSAFE360, our affiliates, users, and others.
4. Security
Ensuring the security of personal data is crucial for protecting privacy. FamSAFE360 employs various administrative, organizational, technical, and physical safeguards to help safeguard your data against unauthorized access, use, disclosure, loss, or modification. We strive to utilize reasonably available state-of-the-art network and information security standards, protocols, and technologies. Our systems are continuously monitored to ensure compliance with our security policies.
We implement physical, technical, and organizational safeguards to protect your personal data under our control, both at rest and in transit. In the event of a data breach, despite these measures, we will promptly take necessary remedial actions and provide notices as required by applicable law.
If you have any inquiries about the security of your personal data or our products, or if you wish to report a potential security issue, please contact support@famsafe360.com. When reporting a potential security issue, provide as much detail as possible and include any information that might be helpful.
5. Data Retention
FamSAFE360 typically retains your personal data for the duration required to provide services to you or as long as you maintain an account with us. We may also retain personal data as mandated by law or, where applicable, for our legitimate interests, such as abuse detection and prevention, and protecting against legal claims.
Furthermore, we keep information about individuals who have used our services, specifying the type of service received. We don't store any extra personal details beyond what's necessary for delivering and supporting our services.
6. Your Rights with Your Personal Data
Depending on your region of residence, you may have specific legal rights regarding your stored personal data. Subject to exceptions and limitations stipulated by applicable law, these rights may include:
1. Being informed of the source(s) from which we obtained your personal data.
2. Accessing and receiving a copy of your stored personal data.
4. Updating or correcting your personal data.
5. Requesting information about data processing.
6. Objecting to or restricting our use or processing of your personal data.
7. Being informed of the ways in which we are using your personal data.
8. Unsubscribing from our email or newsletter list.
9. Unsubscribing from SMS notifications.
10. Requesting the deletion or erasure of your personal data.
Note that rights and choices may vary by location, and some information may be exempt from certain requests under applicable law.
6.1 Your State Privacy Rights (US Only)For more details and information regarding the rights of consumers in specific states, please refer to the U.S. Supplemental Privacy Notice.
7. Age Restrictions
The services are not intended for and should not be used by minors. In this context, minors are individuals under the age of 18 or as defined by applicable law. FamSAFE360 does not knowingly collect personal data from minors during the creation or administration of our services, unless in specific cases. If we discover that we have collected personal data from a minor without appropriate consent, we may delete such data without notice. For certain regions, parental consent may be required for processing the personal data of children under the age of 18. In such cases, those under the age of 18 may not use the services without the consent or authorization of their parent or legal guardian.
By signing this agreement and accepting the privacy policy, you confirm that you are the legal guardian of any minor using our services. It is the responsibility of the parent or legal guardian to ensure that any minor abides by the terms of this agreement and our privacy policy. If you believe your minor child has provided personal data without parental or guardian consent, you, as the parent or guardian, may contact us by emailing support@famsafe360.com.
8. Non-Transferable Service
The services provided by FamSAFE360 are intended solely for the use of the client and are non-transferable. These services cannot be utilized for family members or transferred to others. This measure is in place to ensure the personalized and tailored nature of our services specifically for individual clients. Your commitment to adhering to these guidelines contributes to maintaining the integrity and effectiveness of our service delivery.
9. Communications
Opt-in for Newsletter and Notifications
How do end-users consent to receive messages?
End users opt-in by visiting https://famsafe360.com and filling in their details. Users check a box to agree to receive messages and notifications from FamSAFE360 at the number provided by the user, consenting us to add the phone number for communications.
By providing your Personal Information, you may explicitly opt-in to receive newsletters and notifications from FamSAFE360. We respect your privacy, and the following outlines the process for opting in to these communications:
a. Newsletter Subscription:
To subscribe to our newsletter, navigate to the designated subscription section on our website. There, you will find an option to enter your email address and, if applicable, other necessary details. By submitting this information, you explicitly consent to receiving our newsletter communications.
Opting-Out of Communications:
We offer a way to unsubscribe from our communications. Please note that transaction-related emails about products or services you've requested will continue even after unsubscribing. Certain communications about the operation and administration of the Services cannot be opted out of, such as updates to our Terms of Use or this Policy. If you no longer wish to be contacted by us, you must terminate your relationship with FamSAFE360 and cease using our Services. To opt-out of FamSAFE360 communications, simply "unsubscribe" from emails.
Text Messages: We may send SMS text messages related to our Services or transactions. You can opt-out of these messages sent by FamSAFE360 at any time by responding with STOP.
10. Privacy Policy Updates
We may periodically revise this policy, and we will notify you of any changes. Review it occasionally to stay up-to-date on our most current practices. The "Last Updated" date will be displayed at the top of each policy. If you disagree with an update to this policy, you may cancel your account. Failure to cancel your account before the effective date of the update means your continued use of our services will be subject to the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or inquiries regarding our privacy practices or your Personal Data, please feel free to reach out to us. We value your privacy and are committed to addressing your queries promptly.
For questions or complaints about our privacy practices, you can contact us at support@famsafe360.com. Please avoid including sensitive information in email communications due to potential security risks. In case you prefer traditional mail, please reach us at the address provided below:
81 Prospect Park, Brooklyn, NY, 11201